Accessibility Statement

Effective Date: January 1, 2026
Last Updated: January 3, 2026

Our Commitment to Accessibility

At BusTicket, we are committed to ensuring digital accessibility for all users, including people with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Accessibility Features

1. Keyboard Navigation

Our platform is fully navigable using keyboard only:

Essential Shortcuts:

  • Tab - Move to next interactive element
  • Shift + Tab - Move to previous element
  • Enter or Space - Activate buttons and links
  • Esc - Close modals and dialogs
  • Arrow keys - Navigate menus and lists

Skip Links:

  • "Skip to main content" link at page top
  • Bypass navigation and go directly to content
  • Hidden visually but available to screen readers

Focus Indicators:

  • Clear visual focus on all interactive elements
  • High contrast focus rings
  • Focus trap in modals and dialogs
  • Logical tab order throughout

2. Screen Reader Support

We ensure compatibility with major screen readers:

Supported Screen Readers:

  • JAWS (Windows)
  • NVDA (Windows)
  • VoiceOver (macOS, iOS)
  • TalkBack (Android)

Screen Reader Features:

  • Semantic HTML structure
  • ARIA labels and descriptions
  • Landmark regions (header, nav, main, footer)
  • Live regions for dynamic content
  • Alternative text for all images
  • Form labels and error announcements

Dynamic Content Announcements:

  • Real-time seat availability updates
  • Booking status changes
  • Form validation errors
  • Success confirmations
  • Loading states

3. Visual Design

Color & Contrast:

  • WCAG AA compliant color contrast ratios
  • Minimum 4.5:1 for normal text
  • Minimum 3:1 for large text
  • Information not conveyed by color alone
  • Icons paired with text labels

Text Readability:

  • Resizable text up to 200% without loss of functionality
  • Clear, readable fonts (system fonts)
  • Sufficient line height (1.5)
  • Adequate letter spacing
  • No text embedded in images (where possible)

Responsive Design:

  • Mobile-friendly interface
  • Touch targets minimum 44x44 pixels
  • Zoom up to 400% without horizontal scrolling
  • Flexible layouts adapt to screen size

4. Forms & Input

Form Accessibility:

  • All fields have associated labels
  • Required fields clearly marked
  • Error messages are descriptive and actionable
  • Success confirmations announced
  • Autocomplete attributes for common fields

Input Assistance:

  • Placeholder text as hints (not labels)
  • Format examples provided
  • Real-time validation feedback
  • Clear error messages
  • Instructions before form fields

Interactive Elements:

  • Large, easy-to-click buttons
  • Touch-friendly controls on mobile
  • Disabled states clearly indicated
  • Loading states announced

5. Multimedia Content

Images:

  • Descriptive alt text for all informative images
  • Decorative images marked as such (alt="")
  • Complex images have long descriptions
  • SVG graphics include titles and descriptions

Videos (when available):

  • Captions for all videos
  • Transcripts provided
  • Audio descriptions (when applicable)
  • Pause, stop, and volume controls

Audio:

  • Transcripts for audio content
  • Volume controls accessible
  • Background audio can be paused

6. Interactive Features

Seat Selection:

  • Keyboard-navigable seat map
  • Screen reader announces seat status
  • Clear indication of selected seats
  • Alternative list view available
  • Seat type and price announced

Real-Time Updates:

  • Polite ARIA live regions for non-critical updates
  • Assertive announcements for important changes
  • Status changes clearly communicated
  • Visual and programmatic updates synchronized

Modals & Dialogs:

  • Focus trapped within modal
  • Esc key closes modal
  • Focus returns to trigger element on close
  • Screen reader announces modal content
  • Clear heading hierarchy

7. Navigation

Site Navigation:

  • Consistent navigation across pages
  • Clear, descriptive link text
  • Breadcrumb trails where applicable
  • Logical heading structure (H1, H2, H3)
  • Search functionality available

Landmarks:

  • Semantic HTML5 elements
  • ARIA landmarks for regions
  • Main navigation labeled
  • Content regions clearly defined
  • Footer information accessible

Menus:

  • Dropdown menus keyboard accessible
  • Submenus announced to screen readers
  • Current page indicated
  • Menu state changes announced

Accessibility by Feature

Booking Process

Search Trips:

  • Form labels clearly associated
  • Date picker keyboard accessible
  • Autocomplete for city selection
  • Error messages descriptive
  • Results announced to screen readers

Seat Selection:

  • Seat map has keyboard navigation
  • Each seat has accessible name
  • Seat status announced (available, booked, locked)
  • Alternative list view available
  • Selection confirmed audibly

Checkout:

  • Step-by-step progress indicated
  • Form validation with clear errors
  • Payment form accessible
  • Summary announced
  • Confirmation clearly communicated

User Dashboard

Dashboard Navigation:

  • Clear section headings
  • Keyboard navigable tabs
  • Active tab indicated
  • Data tables accessible
  • Charts have text alternatives

Booking Management:

  • Sortable tables keyboard accessible
  • Filter controls labeled
  • Status updates announced
  • Actions clearly labeled
  • Confirmation dialogs accessible

Promotions

Promotion Cards:

  • Descriptive headings
  • Expiry dates clearly stated
  • Collection buttons accessible
  • Status changes announced
  • Terms expanded accessibly

Known Limitations

We are continuously working to improve accessibility. Current known limitations:

  1. Seat Map Visualization: While keyboard accessible, visual representation may not convey all information to screen reader users. Alternative list view available.

  2. Real-Time Updates: Some rapid real-time changes may overwhelm screen readers. We use debouncing and polite announcements to minimize this.

  3. Third-Party Content: Payment gateways and OAuth providers have their own accessibility standards. We've chosen the most accessible options available.

  4. PDF Documents: Some downloadable content may not be fully accessible. Contact us for alternative formats.

Assistive Technologies

Our platform has been tested with:

Screen Readers:

  • JAWS 2023+ (Windows)
  • NVDA 2023+ (Windows)
  • VoiceOver (macOS Monterey+, iOS 16+)
  • TalkBack (Android 12+)

Browsers:

  • Chrome (latest version)
  • Firefox (latest version)
  • Safari (latest version)
  • Edge (latest version)

Operating Systems:

  • Windows 10, 11
  • macOS Monterey+
  • iOS 16+
  • Android 12+

Accessibility Standards

We conform to:

WCAG 2.1 Level AA Compliance:

  • Perceivable content
  • Operable interface
  • Understandable information
  • Robust implementation

Additional Standards:

  • Section 508 (U.S.)
  • EN 301 549 (EU)
  • Vietnam accessibility regulations

Best Practices:

  • Semantic HTML
  • Progressive enhancement
  • Mobile-first design
  • Performance optimization

Testing & Audits

Regular Testing:

  • Automated accessibility scans (axe, Lighthouse)
  • Manual keyboard testing
  • Screen reader testing
  • Color contrast verification
  • User testing with people with disabilities

External Audits:

  • Annual third-party accessibility audit
  • Continuous monitoring
  • User feedback integration
  • Regular updates and fixes

Feedback & Support

We welcome your feedback on the accessibility of BusTicket. If you encounter accessibility barriers:

Report an Issue

Contact Information:

Please include:

  1. Description of the issue
  2. Page or feature affected
  3. Browser and assistive technology used
  4. Steps to reproduce
  5. Severity (critical, major, minor)

Response Time:

  • Acknowledgment within 24 hours
  • Initial assessment within 2 business days
  • Critical issues prioritized
  • Updates provided every 5 business days

Request Assistance

If you need help accessing content or completing a task:

  1. Phone Support: Call 0762685089

    • Available 24/7
    • Multilingual support
    • Booking assistance provided

  2. Email Support: talenthive.website@gmail.com

    • Detailed assistance
    • Alternative format requests
    • Personalized guidance

  3. Alternative Formats:

    • Large print
    • Plain text
    • Audio recording
    • Braille (upon request)

Continuous Improvement

Our Roadmap

Current Focus (Q1 2026):

  • Enhance seat map accessibility
  • Improve live region announcements
  • Add more ARIA labels
  • Expand keyboard shortcuts
  • Optimize mobile touch targets

Upcoming (Q2-Q3 2026):

  • Accessibility preferences panel
  • High contrast mode
  • Text size controls
  • Simplified navigation option
  • Voice control support

Future Plans (Q4 2026+):

  • Native mobile app accessibility
  • AI-powered alt text
  • Real-time caption generation
  • Haptic feedback
  • Advanced voice navigation

Training & Awareness

Team Training:

  • Accessibility workshops for developers
  • WCAG 2.1 certification programs
  • Screen reader usage training
  • Disability awareness sessions
  • User empathy building

Documentation:

  • Accessibility guidelines for developers
  • Design system accessibility notes
  • Testing procedures
  • Code review checklists

Accessible Alternatives

If you have difficulty using any feature:

Booking Assistance:

  • Call 0762685089 for phone booking
  • Email booking requests
  • Request assistance from support team

Content Formats:

  • Text-only version of pages (available on request)
  • Printable booking confirmations
  • Audio summaries (coming soon)
  • Large print documents

Communication Preferences:

  • Email communications
  • SMS notifications
  • Phone calls
  • Accessible PDF documents

Third-Party Accessibility

We use third-party services that have their own accessibility policies:

Payment Gateways:

Authentication:

Analytics:

  • Google Analytics: Optional, can be disabled

We select vendors based on their accessibility commitments.

Legal Compliance

We are committed to compliance with:

Vietnam:

  • Vietnamese accessibility regulations
  • Digital inclusion standards

International:

  • WCAG 2.1 Level AA
  • Section 508 (U.S.)
  • EN 301 549 (EU)
  • UN Convention on Rights of Persons with Disabilities

Resources

Learn More About Web Accessibility

Assistive Technology Resources

Acknowledgments

We thank:

  • Users who report accessibility issues
  • Accessibility consultants and auditors
  • Disability advocacy organizations
  • Our development team committed to inclusion

Updates to This Statement

This accessibility statement is reviewed and updated:

  • Quarterly (minimum)
  • After major releases
  • Following accessibility audits
  • In response to user feedback

Last Audit Date: January 2026
Next Scheduled Audit: April 2026

Contact Us

Accessibility Coordinator:
Email: talenthive.website@gmail.com
Phone: 0762685089

Mailing Address:
BusTicket Accessibility Team
Ho Chi Minh City, Vietnam

Office Hours:
24/7 email and phone support
Peak support: 8 AM - 10 PM (Vietnam time)

We are committed to providing an accessible and inclusive experience for all users. Your feedback helps us improve.

Last Updated: January 3, 2026

For immediate accessibility assistance:
📧 talenthive.website@gmail.com
📞 0762685089