Frequently Asked Questions (FAQ)

Find quick answers to common questions about BusTicket services.

General Questions

What is BusTicket?

BusTicket is Vietnam's leading online bus ticket booking platform. We partner with verified bus operators across the country to provide convenient, secure, and reliable ticket booking services. Our platform offers real-time seat selection, multiple payment options, and comprehensive booking management.

Do I need to create an account to book tickets?

No, you can book as a guest. However, creating an account offers benefits:

  • Track booking history
  • Save payment preferences
  • Collect and use promotions
  • Receive personalized recommendations
  • Manage notification preferences
  • Faster checkout process

Is BusTicket available in multiple languages?

Currently, our platform supports English and Vietnamese. More languages coming soon!

Which cities and routes do you cover?

We cover major cities across Vietnam including:

  • Hanoi (Ha Noi)
  • Ho Chi Minh City (Saigon)
  • Da Nang
  • Hue
  • Nha Trang
  • Da Lat
  • Can Tho
  • Hai Phong
  • Vung Tau
  • Ninh Binh

New routes are added regularly based on demand.

Booking Questions

How do I book a bus ticket?

  1. Enter your departure city, destination, and travel date
  2. Browse available trips
  3. Select your preferred trip
  4. Choose seats from our interactive seat map
  5. Enter passenger details
  6. Apply promotions (optional)
  7. Complete payment
  8. Receive confirmation via email

How far in advance can I book tickets?

You can book tickets up to 12 months in advance, depending on operator schedules. Most trips become available 3-6 months ahead.

Can I book tickets for multiple passengers?

Yes! You can book multiple seats in a single transaction. Simply select all desired seats and provide information for each passenger.

What information do I need to provide for passengers?

Required information:

  • Full name (as per ID document)
  • Age
  • Gender
  • Contact email
  • Contact phone number

Optional information:

  • ID document number
  • Individual passenger phone numbers

How long are seats locked after selection?

Seats are locked for 10 minutes once selected. You must complete your booking within this time to secure the seats. If the lock expires, seats become available for other users.

Why can't I select certain seats?

Seats may be unavailable because they are:

  • Already booked (gray) - Confirmed by another user
  • Locked (yellow) - Temporarily held by another user (expires in 10 minutes)
  • Unavailable - Restricted by operator

Try refreshing the seat map or selecting different seats.

Can I choose specific seats?

Yes! Our interactive seat map allows you to:

  • View seat layout (front, middle, back)
  • See seat types (standard, VIP, sleeper)
  • Check seat prices (may vary by location)
  • Select your preferred seats
  • See real-time availability

Do seat prices vary?

Yes, seat prices may vary based on:

  • Seat location (front seats may be more expensive)
  • Seat type (VIP, sleeper, standard)
  • Trip timing (peak vs. off-peak)
  • Operator pricing policies

Prices are clearly displayed on the seat map.

Payment Questions

What payment methods do you accept?

We support:

  • PayOS (recommended) - Secure payment gateway
  • Credit/Debit Cards - Visa, MasterCard, JCB
  • Bank Transfer - Direct bank transfer
  • E-Wallets - MoMo, ZaloPay

Is it safe to pay online?

Absolutely! We implement multiple security measures:

  • SSL/TLS encryption for all transactions
  • PCI DSS Level 1 certified payment processing
  • 3D Secure authentication for card payments
  • We never store complete credit card information
  • Secure payment gateways (PayOS, etc.)

What currency is used for payment?

All prices are displayed and charged in Vietnamese Dong (VND).

When is payment charged?

Payment is charged immediately upon booking confirmation. Your booking is confirmed only after successful payment.

What if my payment fails?

If payment fails:

  1. Check your internet connection
  2. Verify card details and available balance
  3. Try an alternative payment method
  4. Contact your bank if the issue persists
  5. Reach out to support: talenthive.website@gmail.com

Your seat lock remains active for 10 minutes, giving you time to retry.

Will I receive a payment receipt?

Yes, you'll receive:

  • Payment confirmation email immediately
  • Booking confirmation with payment details
  • Digital receipt in your booking history (registered users)

Booking Management

How do I view my bookings?

Registered Users: Log in and go to Dashboard > My Bookings

Guest Users:

  1. Visit "My Bookings" page
  2. Enter your booking reference number
  3. View booking details and status

What is a booking reference number?

A unique alphanumeric code (e.g., ABC123XYZ) assigned to each booking. You'll need this to:

  • Check booking status
  • Make modifications
  • Cancel bookings
  • Contact support

Keep this reference number safe!

Can I modify my booking after confirmation?

Modification options depend on the operator's policy and may include:

  • Passenger name corrections
  • Date changes (subject to availability and fees)
  • Seat changes (if available)

Contact support for modification requests: talenthive.website@gmail.com

Can I transfer my ticket to someone else?

Ticket transfer policies vary by operator. Contact support with your booking reference for assistance.

What happens if I miss my bus?

Unfortunately, missed departures are typically non-refundable. Some operators may offer:

  • Rebooking on next available trip (with fee)
  • Partial credit for future bookings

Contact the operator or our support team immediately if you miss your bus.

Cancellation & Refunds

How do I cancel my booking?

  1. Go to My Bookings
  2. Select the booking to cancel
  3. Click "Cancel Booking"
  4. Provide cancellation reason (optional)
  5. Confirm cancellation
  6. Refund processed automatically

What is the cancellation policy?

Standard refund rates (may vary by operator):

  • More than 24 hours before departure: 80-90% refund
  • 12-24 hours before departure: 50% refund
  • Less than 12 hours before departure: 20% refund
  • After departure or no-show: No refund

Exact policies are shown in booking details.

How long do refunds take?

Refunds are processed within 5-7 business days to your original payment method. Processing time may vary by:

  • Payment method used
  • Bank processing times
  • Weekend and holidays

What if the operator cancels my trip?

If an operator cancels:

  • Full refund provided automatically
  • Email notification sent immediately
  • Alternative trip suggestions offered
  • Refund processed within 3 business days

Can I get a refund for weather-related cancellations?

If the operator cancels due to weather or force majeure:

  • Full refund provided
  • Or reschedule to next available trip at no extra cost

If you choose to cancel (but trip proceeds), normal cancellation policy applies.

Promotions & Discounts

How do promotions work?

  1. Browse: View available promotions on the Promotions page
  2. Collect: Add promotions to your account (requires registration)
  3. Apply: Enter promotion code at checkout
  4. Save: Discount applied automatically

Can I use multiple promotions?

No, only one promotion code per booking.

Why can't I apply a promotion code?

Possible reasons:

  • Code expired or not yet valid
  • Minimum order value not met
  • Usage limit reached (total or per-user)
  • Promotion not collected to your account
  • Code already used
  • Invalid or mistyped code

Do promotions expire?

Yes, each promotion has:

  • Start date (when it becomes active)
  • End date (when it expires)
  • Usage limit (total uses allowed)

Check promotion details for specific dates.

Can I collect promotions as a guest?

No, you must have a registered account to collect and use promotions. Guest users can only use publicly available codes.

Email & Notifications

Why am I not receiving booking confirmation emails?

Common reasons:

  • Email in spam/junk folder (check there first!)
  • Incorrect email address provided
  • Email delivery delays
  • Email server issues

Solutions:

  1. Check spam/junk folder
  2. Add talenthive.website@gmail.com to your contacts
  3. Check "My Bookings" for confirmation
  4. Contact support if not received within 1 hour

What emails will I receive?

Always sent:

  • Booking confirmation
  • Payment receipt
  • Trip reminder (24 hours before)
  • Trip reminder (2 hours before)
  • Trip updates or changes
  • Cancellation confirmation

Optional (can opt-out):

  • Promotional offers
  • New routes
  • Newsletter

Can I customize notification preferences?

Yes! Registered users can customize:

  • Email notifications: Choose which emails to receive
  • SMS notifications: Enable/disable SMS alerts
  • Push notifications: Browser notifications for real-time updates

Access preferences in Account Settings > Notifications.

What SMS notifications will I receive?

SMS notifications include:

  • Booking confirmations
  • Trip reminders
  • Critical updates
  • Emergency notifications

Standard SMS rates may apply depending on your carrier.

Reviews & Ratings

How do I leave a review?

After completing your trip:

  1. Go to My Bookings
  2. Find the completed trip
  3. Click "Write Review"
  4. Rate your experience (1-5 stars)
  5. Write feedback (optional)
  6. Upload photos (optional)
  7. Submit review

Can I review a trip I haven't taken?

No, only users with completed bookings can leave reviews. This ensures all reviews are from verified travelers.

What should I include in my review?

Helpful reviews mention:

  • Cleanliness of the bus
  • Punctuality (on-time departure/arrival)
  • Staff friendliness and professionalism
  • Comfort level (seats, AC, space)
  • Value for money
  • Specific experiences (good or bad)

Can I edit or delete my review?

You can edit reviews within 48 hours of posting. After that, contact support for review modifications or deletion.

What if an operator responds to my review?

Operators can respond to reviews to:

  • Address concerns
  • Thank you for feedback
  • Provide explanations
  • Offer solutions

You'll be notified if an operator responds to your review.

Account & Security

How do I create an account?

  1. Click "Sign Up" in the header
  2. Enter your name, email, and password
  3. Accept Terms of Service
  4. Verify your email address
  5. Complete your profile

Or sign up using Google OAuth for faster registration.

What are the password requirements?

Your password must:

  • Be at least 8 characters long
  • Contain at least one letter
  • Contain at least one number
  • Not be a commonly used password

I forgot my password. What do I do?

  1. Click "Forgot Password" on login page
  2. Enter your email address
  3. Check email for reset link
  4. Click link and create new password
  5. Log in with new password

Reset links expire after 10 minutes.

Why is my account locked?

Accounts are temporarily locked after 5 failed login attempts. This security measure protects your account from unauthorized access.

Lockout duration: 30 minutes

After 30 minutes, try logging in again or use "Forgot Password" to reset.

Can I link my Google account?

Yes! You can:

  • Sign up using Google OAuth
  • Link Google to existing account (in account settings)
  • Unlink at any time

We only access your public profile information (name, email, profile picture).

How do I delete my account?

  1. Go to Account Settings
  2. Click "Delete Account"
  3. Confirm deletion
  4. Account and data deleted within 90 days

Note: Booking data may be retained for legal requirements (up to 7 years).

Technical Questions

What browsers are supported?

We support:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

For best experience, keep your browser updated to the latest version.

Is there a mobile app?

Not yet, but our website is fully mobile-responsive and works seamlessly on:

  • Smartphones (iOS, Android)
  • Tablets
  • All screen sizes

A native mobile app is coming soon!

Why is the seat map not loading?

Try these solutions:

  1. Refresh the page
  2. Clear browser cache and cookies
  3. Try a different browser
  4. Check internet connection
  5. Disable ad blockers (may interfere)

Still not working? Contact support.

What are the system requirements?

  • Modern web browser (see supported browsers)
  • JavaScript enabled
  • Cookies enabled
  • Stable internet connection
  • Minimum screen resolution: 320px width

Bus Operators

How are bus operators selected?

We partner with operators who meet our standards:

  • Valid licenses and insurance
  • Safety compliance
  • Quality vehicles
  • Professional drivers
  • Good customer reviews

Can I choose a specific operator?

Yes! Search results show all available operators. You can filter and sort by:

  • Operator ratings
  • Price
  • Departure time
  • Bus amenities
  • Reviews

What if I have issues with an operator?

  1. Contact the operator directly first
  2. If unresolved, contact our support team
  3. Provide booking reference and details
  4. We'll mediate and assist in resolution

How are operator ratings calculated?

Ratings are based on verified customer reviews:

  • Overall satisfaction
  • Cleanliness
  • Punctuality
  • Staff service
  • Comfort
  • Value for money

Ratings update in real-time as new reviews are added.

Safety & Security

Is my personal information safe?

Yes! We implement comprehensive security measures:

  • Encryption: SSL/TLS for data transmission
  • Authentication: Secure JWT tokens and OAuth2
  • Access Control: Role-based permissions
  • Monitoring: 24/7 security monitoring
  • Compliance: Industry standards and regulations

See our Privacy Policy for detailed information.

Are buses insured?

Yes, all buses operated by our partner companies are:

  • Fully insured for passengers
  • Regularly maintained
  • Safety inspected
  • Operated by licensed drivers

What safety measures are in place during travel?

Operators provide:

  • Licensed, experienced drivers
  • Regular vehicle maintenance
  • Safety equipment (seatbelts, fire extinguishers)
  • GPS tracking
  • Emergency contact systems

Contact & Support

How can I contact support?

Email: talenthive.website@gmail.com
Response within 24 hours

Phone: 0762685089
Available 24/7 for urgent issues

Future: Live chat coming soon!

What information should I include in support requests?

For faster assistance, provide:

  1. Your booking reference number
  2. Account email (if registered)
  3. Detailed description of the issue
  4. Screenshots (if applicable)
  5. Date and time of the problem

What are your support hours?

  • Email: 24/7 (response within 24 hours)
  • Phone: 24/7 for urgent issues
  • Peak hours: 8 AM - 10 PM (Vietnam time)

How long does it take to get a response?

  • Urgent issues: Within 2-4 hours
  • General inquiries: Within 24 hours
  • Complex issues: 2-3 business days

We prioritize urgent booking and payment issues.

Legal & Policies

Where can I read the Terms of Service?

View our complete Terms of Service for detailed information about:

  • User responsibilities
  • Booking policies
  • Payment terms
  • Cancellation rules
  • Liability disclaimers

Where is the Privacy Policy?

Our Privacy Policy explains:

  • What data we collect
  • How we use your information
  • Data security measures
  • Your privacy rights
  • Cookie usage

What about cookies?

We use cookies for:

  • Authentication and security
  • User preferences
  • Analytics and performance
  • Marketing (with consent)

See our Cookie Policy for details.

Is the platform accessible?

Yes! We're committed to accessibility. Learn more in our Accessibility Statement.

Troubleshooting

The website is slow or not loading

Try these steps:

  1. Check your internet connection
  2. Clear browser cache and cookies
  3. Try incognito/private browsing mode
  4. Try a different browser
  5. Disable browser extensions
  6. Restart your device

I'm getting an error during booking

Common solutions:

  1. Refresh the page and try again
  2. Check that all required fields are filled
  3. Verify seat lock hasn't expired (10 minutes)
  4. Try different payment method
  5. Clear browser cache
  6. Contact support with error details

Seats I selected are no longer available

This happens when:

  • Your 10-minute lock expired
  • Another user booked faster
  • Operator updated availability

Solution: Select different seats or try another trip.

Future Features

What new features are coming?

We're working on:

  • Native mobile apps (iOS & Android)
  • Live chat support
  • Loyalty rewards program
  • Multi-language support expansion
  • Saved payment methods
  • Trip planning tools
  • Group booking discounts

How can I suggest a new feature?

We love feedback! Send suggestions to:

Still have questions?
Contact us at talenthive.website@gmail.com or call 0762685089

Last Updated: January 3, 2026