Help Center

Welcome to the BusTicket Help Center. Here you'll find answers to common questions and guidance on how to use our platform.

Getting Started

Creating an Account

You can book tickets as a guest or create an account for additional benefits:

  • Guest Booking: Book tickets without creating an account. You'll receive booking confirmations via email and SMS.
  • Registered Users: Create an account to track bookings, save preferences, collect promotions, and earn rewards.

To create an account:

  1. Click "Sign Up" in the header
  2. Enter your name, email, and password
  3. Verify your email address
  4. Start booking!

Searching for Trips

  1. Select Route: Choose your departure and destination cities
  2. Pick a Date: Select your travel date
  3. Browse Results: View available trips with departure times, prices, and operators
  4. Compare Options: Check bus amenities, operator ratings, and available seats

Booking Process

Step 1: Select Your Trip

Browse available trips and compare:

  • Departure and arrival times
  • Ticket prices (may vary by seat type)
  • Bus operator and ratings
  • Available seats and amenities
  • Estimated journey duration

Step 2: Choose Your Seats

Our interactive seat map shows:

  • Available seats (green) - Ready to book
  • Locked seats (yellow) - Temporarily reserved by other users
  • Booked seats (gray) - Already taken

Important: Seats are locked for 10 minutes once selected. Complete your booking within this time to secure your seats.

Step 3: Enter Passenger Details

Provide information for each passenger:

  • Full name (as per ID)
  • Age and gender
  • Optional: ID document number
  • Optional: Phone number

Step 4: Apply Promotions

  • Browse available promotions
  • Collect promotions to your account
  • Apply promotion codes at checkout
  • View discounted prices instantly

Step 5: Payment

We support multiple payment methods:

  • PayOS (recommended)
  • Credit/Debit Cards
  • Bank Transfer
  • E-wallets (MoMo, ZaloPay)

Payment Security: All transactions are encrypted and processed through secure payment gateways.

Managing Bookings

Viewing Your Bookings

Registered Users: Access your bookings from the Dashboard

Guest Users: Check booking status using your reference number:

  1. Visit "My Bookings"
  2. Enter your booking reference number
  3. View booking details and status

Booking Status Explained

  • Pending: Payment processing or awaiting confirmation
  • Confirmed: Booking successful, tickets issued
  • Completed: Journey completed
  • Cancelled: Booking cancelled (may be eligible for refund)

Email Notifications

You'll receive email notifications for:

  • Booking confirmation
  • Payment receipt
  • Trip reminders (24 hours and 2 hours before departure)
  • Trip updates or changes
  • Cancellation confirmations

Cancellation & Refunds

Cancellation Policy:

  • Cancellations must be made before the trip's cancellation deadline
  • Refund percentage depends on how far in advance you cancel
  • Refunds are processed to the original payment method

How to Cancel:

  1. Go to My Bookings
  2. Select the booking to cancel
  3. Click "Cancel Booking"
  4. Provide reason (optional)
  5. Confirm cancellation
  6. Refund will be processed within 5-7 business days

Refund Rates:

  • More than 24 hours before departure: 80-90% refund
  • 12-24 hours before: 50% refund
  • Less than 12 hours: 20% refund
  • After departure: No refund

Promotions & Discounts

How Promotions Work

  1. Browse Promotions: View available promotions on our Promotions page
  2. Collect: Add promotions to your account (limited per user)
  3. Apply: Enter promotion code at checkout
  4. Save: Discount applied automatically

Promotion Types

  • Fixed Amount: Deduct a specific amount from your booking
  • Percentage: Get a percentage off (with maximum discount limit)
  • Minimum Order: Some promotions require minimum booking value

Promotion Terms

  • Each promotion has usage limits
  • Promotions are valid between specific dates
  • One promotion per booking
  • Cannot be combined with other offers
  • Some promotions are user-specific

Reviews & Ratings

Leaving a Review

After completing your trip, you can leave a review:

  1. Go to completed bookings
  2. Click "Write Review"
  3. Rate your experience:
    • Overall rating
    • Cleanliness
    • Punctuality
    • Staff service
    • Comfort
    • Value for money
  4. Write your feedback (optional)
  5. Upload photos (optional)
  6. Submit review

Verified Reviews: Only users with completed bookings can leave reviews, ensuring authenticity.

Review Helpfulness

  • Mark reviews as helpful to assist other travelers
  • Most helpful reviews appear at the top
  • Operators can respond to reviews

Account Settings

Notification Preferences

Customize your notification settings:

Email Notifications:

  • Booking confirmations
  • Trip reminders
  • Trip updates
  • Promotional offers

SMS Notifications:

  • Booking confirmations
  • Trip reminders
  • Trip updates

Push Notifications (if enabled):

  • Real-time booking updates
  • Trip reminders
  • Special offers

Profile Management

  • Update your name and contact information
  • Change your password
  • Upload profile picture
  • Link social media accounts (Google)
  • View booking history and statistics

Bus Operators

About Operators

We partner with verified bus operators across Vietnam:

  • Licensed and insured operators
  • Regular vehicle maintenance
  • Professional drivers
  • Quality standards compliance

Operator Ratings

  • Based on verified customer reviews
  • Updated regularly
  • Includes ratings for punctuality, cleanliness, and service
  • View operator history and fleet information

Safety & Security

Travel Safety

  • All buses meet safety standards
  • Professional, licensed drivers
  • Regular vehicle inspections
  • Insurance coverage included

Data Security

  • Encrypted data transmission (SSL/TLS)
  • Secure payment processing
  • PCI DSS compliant
  • Privacy policy compliance

Account Security

  • Strong password requirements
  • Email verification
  • Account lockout after failed login attempts
  • OAuth2 social login support

Payment Information

Supported Payment Methods

  1. PayOS: Our recommended payment gateway
  2. Credit/Debit Cards: Visa, MasterCard, JCB
  3. Bank Transfer: Direct bank transfer
  4. E-wallets: MoMo, ZaloPay

Payment Security

  • PCI DSS Level 1 certified
  • 3D Secure authentication
  • Encrypted transactions
  • No card data stored on our servers

Payment Issues

If your payment fails:

  1. Check your internet connection
  2. Verify card details and balance
  3. Try alternative payment method
  4. Contact your bank if issue persists
  5. Reach out to our support team

Technical Support

Browser Compatibility

Supported browsers:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

Mobile Experience

  • Responsive design works on all devices
  • Mobile-optimized booking flow
  • Touch-friendly seat selection
  • Native app coming soon

Troubleshooting

Can't see available seats?

  • Refresh the page
  • Clear browser cache
  • Try different browser
  • Check internet connection

Seat lock expired?

  • Select seats again
  • Complete booking faster
  • Lock expires after 10 minutes of inactivity

Not receiving emails?

  • Check spam/junk folder
  • Verify email address
  • Add our email to contacts
  • Contact support if issue persists

Contact Support

Need more help? Reach out to us:

Email: talenthive.website@gmail.com

  • Response within 24 hours
  • Include booking reference for faster assistance

Phone: 0762685089

  • Available 24/7
  • Multilingual support

Live Chat: Coming soon!

What to Include in Support Requests

  1. Your booking reference number
  2. Description of the issue
  3. Screenshots (if applicable)
  4. Date and time of the issue
  5. Browser and device information

Terms & Policies

Last Updated: January 2026

For additional assistance, please contact our support team at talenthive.website@gmail.com or call 0762685089.